Built for these industries
Product Demo
See KoeIQ in 3 minutes
AmiVoice transcription, AI analytics, and APPI compliance — live in a real contact centre workflow.
Watch Full Demo →The Problem
3 Challenges Every Contact Centre Faces
Japan's contact centre industry handles 600M+ customer interactions per year, yet 95% of calls go unreviewed.
Only 3–5% QA Coverage
Manual QA review takes 20–30 minutes per call. You simply can't review everything with the team you have.
APPI Compliance Risk
PII in shared transcripts creates legal exposure. APPI violations can result in fines up to ¥100M per incident.
Slow Coaching Cycles
Supervisors spend 40% of their time on admin work. Agent feedback loops are weekly or monthly, not daily.
Core Capabilities
Value from every call. Automatically.
AmiVoice Transcription
Industry-leading accuracy for Japanese speech with speaker separation and stereo channel support.
AI 4-Module Analytics
Summary, emotion, intent, and quality scores — generated automatically for 100% of calls.
APPI Compliance
Automatic PII redaction, consent tracking, and immutable audit logs — APPI-ready from day one.
Live Transcription
Direct browser-to-AmiVoice WebSocket. Real-time captions under 500ms to support operators.
Early results
What teams see in the first 90 days
Based on POC deployments across Japanese contact centres.
Insurance BPO · 120 agents
QA coverage rate
Previously: 3–5% manual sampling
Now: every call scored automatically
Financial services · 45 agents
QA review time saved
Previously: 25 min per call review
Now: supervisor reviews flagged calls only
Telecom BPO · 200 agents
Annual QA cost reduction
Previously: 4 dedicated QA reviewers
Now: 1 reviewer handles escalations
Results based on KoeIQ POC deployments. Individual results may vary.
What customers say
Trusted by QA teams across Japan
“Before KoeIQ we could only monitor 5 calls a week. Now every call is scored automatically — our coaching time tripled.”
QA Manager
Major Non-Life Insurer
“Built-in APPI consent management was a game changer. Legal sign-off came faster than any tool we'd evaluated before.”
Compliance Lead
Consumer Finance BPO
“We connected our existing recording system via API in under a week. Far simpler than we expected.”
Head of IT Infrastructure
Telecom Contact Centre
Pricing
Start in 4 weeks. No rip-and-replace.
Upload your first calls and see AI QA scores within minutes.
Core
AI transcription, 4-module analytics, 100% call coverage.
- ✓AmiVoice Japanese transcription
- ✓AI analytics: summary, emotion, intent, quality
- ✓MFA/RBAC + CSV export
Pro
Everything in Core + APPI compliance, keigo scoring, QA rubrics.
- ✓Everything in Core
- ✓APPI compliance + PII redaction
- ✓Keigo scoring + custom QA rubrics
Enterprise
Private cloud, dedicated SLA, custom integrations.
- ✓Everything in Pro
- ✓Private cloud / on-premises
- ✓Dedicated CSM + custom SLA
How It Works
Prove ROI in 4 Weeks
Environment Setup
API key provisioning and sample audio ingestion completed in Week 1.
Production Integration
Connect to your recording system and tune the transcription engine.
Training & Configuration
Supervisor training, workflow setup, and scoring calibration.
ROI Review
POC review, ROI measurement, and go/no-go decision.
Ready to see KoeIQ in action?
Our 15-minute demo will show you exactly how KoeIQ can transform your contact centre.