Manage quality across every client from one platform
Custom rubrics, agent scorecards, and audit-ready PDF exports β built for Japan's BPO contact centre operators.
BPO Challenges
3 quality challenges every BPO faces
Each client has different quality standards
Insurance clients need keigo compliance. Telecom clients need complaint detection. Financial clients need APPI documentation. Managing each standard manually doesn't scale.
High agent turnover creates quality risk
Japan's BPO sector has 30%+ annual turnover. Without automated quality monitoring, new agents create compliance gaps before QA teams even notice.
Client reporting takes days
Assembling monthly QA reports manually takes days. Automated call data aggregation, visualisation, and PDF export eliminates that work entirely.
Plug in. No phone system changes required.
KoeIQ connects to your existing recording system via API or file upload. Unlike telephony-bundled tools, we don't ask you to change your PBX.
Upload recordings
MP3, WAV, M4A. Batch or real-time.
API ingest
Push directly from your recording system via signed REST API.
Webhook output
Real-time notifications to your CRM or LMS on score completion.
How KoeIQ Helps
Purpose-built features for BPO profitability and quality
Client-specific Quality Rubrics
Set scoring dimensions and weightings per client. Version history ensures accountability when standards change.
Agent Scorecard
Quality scores, talk ratios, and trend data per agent. Coaching priority automatically ranked so supervisors know where to focus.
Per-client Keyword Sets
Each client's risk terms, compliance phrases, and brand keywords in separate sets. Auto-scanned on every call.
Client Audit PDF Export
One-click PDF with redacted transcripts, quality scores, and consent logs. Ready to send to clients on the last day of the month.
Webhook Delivery
Real-time HMAC-signed notifications to client CRM and LMS systems when calls are scored. No polling required.
JP Dashboard
Per-client and per-department KPI dashboards: complaint rate, emotion trend, intent distribution.
BPO Partner Opportunity
Offer 100% QA coverage as a service
BPOs use KoeIQ to deliver AI-powered quality assurance to their clients under their own brand. Ask about our BPO partnership program.
KoeIQ vs traditional approach
Results for BPO operators
Recommended packs for BPO
QA Pro Pack
- βCustom quality rubric
- βKeyword spotting
- βAgent scorecard
- βTimeline view
JP Dashboard Pack
- βJP KPI dashboard
- βIntent distribution trend
- βComplaint rate metrics
Audit & Export Pack
- βAudit PDF export
- βCoaching profile PDF
- βHMAC-signed webhook
See KoeIQ managing multi-client BPO quality
A 30-minute demo covering multi-client setup, automated reporting, and agent coaching.