Automate call compliance for Japanese financial institutions
100% call transcription, mis-selling detection, immutable audit logs, and AWS Tokyo data residency β built for banks, securities firms, and insurance companies.
Financial Sector Challenges
3 compliance risks specific to financial contact centres
Mis-selling goes undetected
Prohibited expressions in investment, insurance, and FX calls β 'guaranteed returns', 'always goes up' β trigger FSA enforcement actions. Without 100% coverage, risk accumulates unseen.
Customer instruction calls lack a full audit trail
Trade orders, loan applications, and contract changes made by phone require complete documentation for dispute resolution. Recording alone isn't enough β you need linked transcripts and audit logs.
APPI and financial regulation require parallel compliance
Financial Services Act, Insurance Business Act, and APPI all apply simultaneously. Managing compliance across multiple regulatory frameworks requires a unified, automated system.
How KoeIQ Helps
Purpose-built for financial compliance teams
Full-call PII Auto-Redaction
Account numbers, My Number, addresses, and 10+ other PII types masked server-side before any processing. No raw PII in LLM pipelines.
Mis-selling Keyword Detection
Prohibited expressions auto-detected and severity-ranked. Compliance officers get a daily priority list of calls to review.
Immutable Audit Log
Every consent change, export action, and retention override recorded with timestamp, user, and reason. Cannot be altered after creation.
APPI Consent Management
Per-call consent flags updated with one click. Full change history with who, when, and what β ready for regulatory audit.
Regulatory Export
One-click PDF and JSON export with redacted transcripts, audit logs, and quality scores. Formatted for FSA and Zaimukyoku submissions.
AWS Tokyo Data Sovereignty
All data stored in ap-northeast-1 by default. Private cloud and on-premises deployment available for maximum data control.
Results for financial institutions
Recommended packs for financial services
JP Compliance Pack
- βAPPI consent + audit log
- βPII diff view
- βKeigo normalisation
QA Pro Pack
- βCustom quality rubric
- βKeyword spotting
- βTimeline view
Audit & Export Pack
- βAudit PDF export
- βJSON export
- βAudit trail API
See KoeIQ built for financial compliance
A 30-minute demo covering mis-selling detection, APPI management, and regulatory export.