Changelog
KoeIQ Release Notes
Follow the latest features, improvements, and fixes to the KoeIQ platform.
v1.6
March 2026
Alert Rules, Review Workflow & Kintone
- NewAlert Rules (QA Pro) — threshold-based alerts on quality, keywords, or emotion delivered by email or signed webhook
- NewWeekly QA Report — auto-generated Monday digest emailed to supervisors (top/bottom agents, quality trends, flagged calls)
- NewManual QA Scoring — reviewers score calls with the same rubric as AI; calibration dashboard shows human vs. AI agreement per dimension
- NewReview Assignment Workflow — supervisors assign calls to QA reviewers; track pending / in-review / completed with notes
- NewAgent Self-Service — agents view their own call history, quality scores, and month-over-month improvement from a dedicated My Performance page
- NewAudit Trail API — queryable log of every action on every call (consent changes, PII redaction, scoring events) with CSV export
- NewKintone Integration (Audit & Export Pack) — native push creates Kintone records automatically with quality scores, intent, and transcript links
v1.5
March 2026
Seat-based pricing & annual billing
- NewMoved to custom quote pricing — tailored to call volume and team size
- NewAnnual billing discount available on request
- NewIntegrations page listing native and webhook connectors
- ImprovedUse-case landing pages for Insurance, BPO, and Financial Services
- ImprovedROI Calculator updated — shows QA labour savings independent of subscription cost
v1.4
February 2026
Keyword Spotting & BPO export
- NewKeyword Spotting (QA Pro Pack) — custom keyword sets with severity ranking
- NewPDF export with two profiles: Audit (compliance) and Coaching (agent feedback)
- NewTrial account management for super-admins (/admin/trials)
- ImprovedAdmin features page now shows per-pack enable/disable count badges
- FixedFixed audio upload retry loop on slow connections
v1.3
January 2026
QA Pro Pack & Rubric Editor
- NewCustom Quality Rubric editor — create scoring dimensions with weights and version history
- NewCall Timeline view with seekable waveform and emotion overlay
- NewSilence & Overlap Map — detect silence intervals and speaker overlap to ms precision
- ImprovedJP Dashboard now includes agent scorecard with coaching priority ranking
- SecuritySession timeout now configurable per org in admin settings
v1.2
December 2025
JP Compliance Pack & APPI tools
- NewAPPI Consent Management — per-call consent flags with immutable audit log
- NewKeigo Normalisation — AI rewrites informal speech to formal honorific Japanese
- NewPII Diff View — side-by-side raw vs redacted transcript for admins and QA
- NewIntent Taxonomy editor — customise JP intent categories per tenant
- ImprovedPII redactor extended to cover My Number and Japanese bank account formats
v1.1
November 2025
Live Transcription & MFA
- NewLive Transcription — direct browser-to-AmiVoice WebSocket, <500ms latency
- NewTOTP MFA (Google Authenticator compatible) — mandatory for admins
- New4-tier RBAC: Admin, Supervisor, QA, Agent
- ImprovedWebhook delivery with HMAC-SHA256 signatures and retry logic
- FixedFixed intermittent 409 on duplicate call_id uploads
v1.0
October 2025
General Availability
- NewAmiVoice batch transcription with speaker diarisation
- New4-module AI analytics: Summary, Emotion, Intent, Quality (GPT-4o)
- NewServer-side PII redaction before OpenAI processing
- NewMulti-tenant architecture with per-tenant feature flags
- New14-day free trial with self-service signup
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