About
Transforming Japan's contact centres with AI
We believe every call should be quality-assured, compliance-ready, and converted into a business insight.
"Quality, compliance, and insight for every one of Japan's 600M contact centre interactions."
KoeIQ was founded by people who saw firsthand the challenges facing Japan's contact centre industry — QA teams drowning in manual review, compliance teams scrambling for APPI readiness, and supervisors spending half their day on admin work. We built KoeIQ to change that.
Our Values
Four Core Values
Japan First
We prioritise features that matter for Japanese markets — AmiVoice, keigo, APPI — not afterthoughts.
Security by Design
Security is not an add-on. It is the centre of everything we build.
Immediate Value
Days to value, not months. We believe enterprise software should just work.
Partnership
Your success is our success. We stay engaged from onboarding through steady-state.
Team
Built by domain experts
Our team combines contact centre operations, AI, security, and SaaS expertise.
Roadmap
What's coming next
- →SSO / SAML Integration
- →Alerts & Notification Engine
- →Kintone Webhook Connector
- →Scheduled QA Reports (weekly email)
- →Agent Self-Review View
- →IP Allowlist (Enterprise)
- →SOC 2 Type II Audit
- →Supervisor Real-time Dashboard
- →Amazon Connect Integration
- →ISO 27001 Roadmap
- →Whisper Fallback Engine
- →Multilingual UI (EN · ZH · KO)
Press & Partnership Enquiries
For media coverage or partnership discussions, reach out to our team.
Get in Touch