JP Compliance Pack
Turn calls into auditable APPI compliance evidence
APPI violations carry fines up to ¥100 million per incident. KoeIQ monitors every call for consent scripts, required disclosures, and PII handling — and generates audit evidence that holds up to regulatory scrutiny.
APPI risk context
The compliance exposure contact centres face
What we detect
Four risk categories monitored on every call
Consent scripting
Detects whether required consent scripts were delivered — recording notice, purpose of processing, third-party disclosure. Alerts immediately if missing.
Required disclosures
Verifies industry-specific disclosures were made — cooling-off notice for insurance, risk warnings for financial services. Configurable per-industry keyword sets.
PII mention detection
Flags when individual numbers, account numbers, or health insurance IDs are spoken aloud. Transcript PII is automatically redacted before storage or export.
Prohibited language & violations
Detects use of prohibited phrases, inappropriate sales language, or regulatory violations. Violation counts are aggregated by agent and team.
Redaction & access control
PII scrubbed before it reaches storage
Transcripts pass through the PII redaction pipeline before being sent to OpenAI. Admins control role-by-role access to raw transcripts — the redaction diff view is restricted to authorised QA reviewers.
- ✓Auto-masking before OpenAI API calls
- ✓Raw transcript access restricted to admin / QA roles
- ✓Diff view comparing raw vs redacted (permission-gated)
- ✓Consent status changes written to immutable audit log
Redaction diff example
Raw (before)
Redacted (stored & sent to LLM)
Export for audit
Audit-ready evidence at the click of a button
PDF audit reports, JSON, and CSV all include full consent change logs and evaluation scores.
Data Subject Rights
APPI & GDPR Data Subject Rights (DSR)
Process data access and deletion requests under APPI §28 and GDPR Art. 17 directly from the admin panel. Every action is written to the immutable audit log.
Access Requests
Manage personal data access requests with workflow tracking, deadline monitoring, and exportable evidence.
Deletion Requests
Process erasure requests covering calls, transcripts, and analytics results. Deletion actions are permanently recorded in the audit log.
Full Audit Trail
Every DSR action is written to an immutable audit log — automatically generates evidence that stands up to regulatory inspection.
See a live compliance exception report
In our demo we use real call data to walk through APPI violation detection, consent tracking, and audit export.