QA Pro Pack
Evaluate 100% of calls automatically — using your rubric
Sampling is a compromise. KoeIQ scores every call the moment transcription completes — giving you full coverage without the headcount.
What it does
From sampling to 100% coverage
Traditional QA caps out at a few manual reviews per week. KoeIQ automatically transcribes, analyses, and scores every call as it completes — logging all results to your QA report. Calls that fail criteria are automatically queued for supervisor review.
- ✓Scores generated within minutes of call completion
- ✓Results flow immediately into dashboards and exports
- ✓Trend views by agent, team, and department
- ✓Correlated with keyword hits and emotion scores
Rubric scoring
Your criteria, your weights, your calibration
Not a pre-baked scorecard — you define what good looks like and the AI applies it consistently.
Define criteria
Add items for opening greeting, problem identification, resolution, compliance scripting, closing, and more. Each criterion gets a description and model-answer example.
Weights & pass thresholds
Assign point weights per criterion (e.g. compliance script = 25 pts) and set a pass threshold. Overall pass mark is configurable per rubric version.
Calibration & gold set
Upload a gold-set of manually scored calls to measure AI/human agreement. Run calibration sessions to keep scoring drift under control.
Supervisor workflow
Prioritised queue surfaces failing calls instantly
QA queue triage
Failing and low-scoring calls are automatically added to a prioritised queue. Critical compliance failures are flagged at the top.
Coaching notes
Write coaching notes directly on the call. Notify the agent, carry notes into the next 1:1, and track improvement over time.
Agent trend lines
Weekly score trends, pass rates, and weakest criteria by agent — all in one view. Measure the impact of coaching interventions.
Sample output
Per-call scorecard
Ready to score your last 100 calls?
In a demo we'll walk through rubric setup to first scored report — end to end.