Kintone Integration
When a call is analysed, KoeIQ automatically creates a Kintone record. Connect your contact centre data to Kintone workflows seamlessly.
⚠️Requires Audit & Export Pack. Only Admin roles can configure the Kintone integration.
Fields pushed to Kintone
| Field | Description |
|---|---|
| Call ID | KoeIQ call identifier |
| Call date/time | When the call took place |
| Operator ID | Assigned agent ID |
| Customer ID | Customer identifier |
| Department | Department that handled the call |
| Quality score | AI quality score (0–100) |
| Intent | Primary call intent |
| Summary | AI-generated call summary |
| Transcript link | URL to the KoeIQ call detail page |
| Emotion score | Overall sentiment score |
Configuration steps
- Prepare Kintone: Create an app in Kintone and add fields corresponding to the ones above.
- Generate an API token: Create an API token in your Kintone app with "Add records" permission.
- Configure in KoeIQ: Open Admin → Settings → Kintone Settings.
- Enter the following:
- Kintone domain:
your-domain.kintone.com - App ID: The numeric ID of your Kintone app
- API token: The token you generated
- Kintone domain:
- Click Save.
💡After saving, upload a test call to verify that a Kintone record is created automatically after analysis.
When records are created
Kintone records are created after call analysis completes (if AI analytics are enabled). If analytics are disabled, records are created after transcription completes.
ℹ️Enable Auto-Generate Analytics (Admin → Settings) to ensure quality scores and summaries are included in Kintone records.