Quick Start Guide
Get KoeIQ running and score your first call in 15 minutes.
Step 1 — Create your account
Start a 14-day free trial from the KoeIQ trial page. All you need is an email address and company name — your account is ready in seconds.
- Visit koeiq.com/en/trial.
- Enter your name, company, email, and password, then click Start Free Trial.
- Check your email for login instructions and click the link to access the app.
Step 2 — Upload your first call
Click ⬆️ Upload in the navigation bar and drag and drop an audio file.
- Supported formats: WAV, MP3, M4A, OGG (max 500 MB)
- Call ID: Optional. The filename is used if left blank.
- Language: Select Japanese (ja-JP) or English (en-US).
- Operator ID: The agent's ID from your CRM/HR system (optional).
Click Upload Files. The job is queued and processing begins within seconds.
ℹ️The dashboard auto-refreshes every 5 seconds so you can monitor progress in real time.
Step 3 — Review AI analytics
Once the call status shows Done ✓, click the row to open the Call Detail page.
- Transcript: Full transcript with speaker separation.
- Summary: AI-generated 2–3 sentence narrative.
- Emotion: Overall sentiment, dominant emotion, per-speaker scores.
- Intent: Primary call intent, urgency, follow-up flag.
- Quality Score: 0–100 score with strengths and improvement areas.
💡Auto-Generate: Enable "Auto-Generate Analytics" in Admin Settings to run all four analytics automatically after every transcription.
Step 4 — Invite your team
Go to Admin → Users and click + Create User. Set an email, temporary password, and role.
| Role | Primary use |
|---|---|
| Admin | Full access — users, settings, feature pack management. |
| Supervisor | Call logs, analytics, JP Dashboard. |
| QA Analyst | Call review, PII diff, manual QA scoring. |
| Agent | My Performance page and assigned calls only. |