Free Trial Limits
Understand the limits on your KoeIQ free trial and what happens when it ends.
Trial summary
| Trial period | 14 days from account creation |
| Call limit | Up to 50 calls |
| User limit | Up to 5 users |
| Storage | Audio files retained until trial end |
| Support | Email support (response within 2 business days) |
Feature packs available during trial
All feature packs are enabled during the trial so you can evaluate the full platform.
- Core — Upload, batch transcription, 4 AI analytics, CSV export
- Live Transcription Pack — Real-time browser speech-to-text
- JP Compliance Pack — APPI consent, PII redaction, keigo normalisation, custom intent taxonomy
- QA Pro Pack — Custom rubrics, keyword spotting, alert rules, manual QA scoring, review workflow, weekly report
- JP Dashboard Pack — KPI dashboard, agent scorecard, My Performance
- Audit & Export Pack — PDF export, webhook delivery, audit trail, Kintone integration
💡You can test every feature in a production-like way within the trial limits.
What happens when limits are reached
When the call or user count limit is hit:
- Additional call uploads are rejected (HTTP 403).
- Existing call data and analytics remain fully accessible.
- New user creation is blocked once the user limit is reached.
⚠️Admins can check current usage at any time in Admin → POC Usage.
What happens at trial expiry
After 14 days the account enters an expired state:
- Login is still possible, but new uploads and analytics are blocked.
- Existing data is retained for 30 days after expiry, then permanently deleted.
- Upgrading to a paid plan immediately restores full access and preserves all data.
ℹ️The sales team will reach out before expiry. Upgrade before the 30-day grace period ends to avoid data loss.
How to upgrade
Contact the KoeIQ sales team to move to a paid plan:
- Email: sales@koeiq.com
- Website: koeiq.com/contact
The sales team will help you choose a plan, migrate your data, and complete onboarding.